SAP Knowledge Base Article - Public

3476638 - Stacked bar/column chart is not displaying data in an Optimized Design story in SAP Analytics Cloud (SAC)

Symptom

  • Stacked bar/column and bar/column charts are showing "An error is preventing the chart from being displayed. Contact your administrator with the details." error message in an Optimized Design Experience story in SAP Analytics Cloud (SAC).
  • The data is returned and visible in the Network trace>GetResponse, but just does not appear within the chart.

Environment

SAP Analytics Cloud (Enterprise) 2024.8.10

Reproducing the Issue

  1. Access the Optimized Design Experience story.
  2. Notice the chart is showing "An error is preventing the chart from being displayed. Contact your administrator with the details.".
  3. Go to edit mode and remove or add one of the measures.
  4. Save and switch to View mode in a new Tab.
    ---> The error disappears and chart is displayed.
  5. Reload the Edit mode Tab.
    ---> Error is back.
  6. Switch between the dimensions from the drop down list (uses scripting) in View mode.
    ---> The error is back.

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped, sap analyst cloud, https://hcs.cloud.saphttps://hanacloudservices.cloud.saphttps://cloudanalytics.accounts.ondemand.comhttps://hanacloudservices-us.accounts.ondemand.comhttps://www.sap.comhttps://help.sap.com, predictive analytics (analysis), data analysis (analytics) tools, analytics tools, sap analytics cloud, data literacy, advanced analytics, data democratization, analytics software, real time analytics, self service analytics, advanced data analytics, analytics as a service, analytics cloud / cloud analytics, saas analytics, cloud bi, enterprise planning, cloud data analytics, cloud based analytics, analytics cloud platform, modern analytics, real time analysis, cloud analytics solution(s), what is sap analytics cloud, cloud analytics tools, analytics in the cloud, cloud analytics software epm, business intelligence, , KBA , LOD-ANA-UNS-DSG , Unified Story Designer Issues , Problem

Product

SAP Analytics Cloud 1.0