SAP Knowledge Base Article - Preview

3476690 - Account Utilities Overview Financial Details Are Not Showing Information While It Is Available in ISU System

Symptom

When opening a Contract Account, the financial data appears to be blank. However, upon checking the same Contract Account on the ISU system, all the necessary data is readily available, such as:

  • Invoices;
  • Payments;
  • Open Items;
  • Account History.


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Environment

  • SAP Cloud for Customer
  • Utilities

Product

SAP Cloud for Customer core applications all versions

Keywords

Contract Account; Account; Utilities Overview; Financial Details; ISU System; COD_UTILITIES_ERP_CUST_INFO; BADI; COD_UTILITIES_ERP_CUST_BADI; IF_COD_UTILITIES_ERP_CUST_BADI; ACCOUNT_OVERVIEW_PRE; CV_INPUT; DATE_FROM,DATE_TO; Invoice; Payments; Open Items; Account History. , KBA , LOD-CRM-IND-UTL , Utilities , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To

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