SAP Knowledge Base Article - Preview

3476720 - How to Enable Support Mode in Agent Version 3

Symptom

Instructions on how to enable Support Mode in Agent 3 to allow the Agent to capture logs for errors like below:

  • "Agent disconnected while running job"
  • "Automation crash"

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


Read more...

Environment

SAP Intelligent Robotic Process Automation

SAP Build Process Automation

Product

SAP Intelligent Robotic Process Automation all versions

Keywords

Support Mode, Agent 3, Intelligent Robotic Process Automation, IRPA, RPA, Build Process Automation, BPI, BPA, Agent disconnected while running job, Automation crash, encrypt traces, trace, tracer components, runtime, design, communication, web connector, windows connector, broker communication, , KBA , CA-ML-IPA , IPA , BPI-PA , SAP Build Process Automation , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.