Symptom
The error 'Failed to open report "Internal Server Error" - report an incident' occurs while trying to download the G/L Account Line Items Report.
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to the Business Analytics Work Center.
- Go to the Design Reports view.
- Open the G/L Account Line Items Report.
- In the data selection field, enter the Company ID, Set of Books and the Accounting Period.
- Click on Apply.
- Click on the Share option and try to download the report in XML or CSV format, the error "Failed to open report "Internal Server Error" - report an incident" appears.
Cause
This error may occur under the following conditions:
- The report requests an excessive number of records or fields.
- The report runs out of memory due to the volume of records processed, combined with the complexity of the custom data source or report.
- The report runs for an extended period, leading to a time-out.
Resolution
To prevent the report from causing a dump, the solution is to reduce the number of records by filtering some variables in the report (by restricting the Account Period/Year). For instance, if the report fails when retrieving data for an entire year, try running it in two separate batches: one for the first half of the year and another for the second half.
Keywords
G/L Account Line Items Report, Failed to open report, Internal Server Error, Report an incident, Download , KBA , SRD-FIN-GL , General Ledger , Problem