3476732 - Error occurs while trying to download the G/L Account Line Items Report

The error 'Failed to open report "Internal Server Error" - report an incident' occurs while trying to download the G/L Account Line Items Report.

SAP Business ByDesign

1. Go to the Business Analytics Work Center.
2. Go to the Design Reports view.
3. Open the G/L Account Line Items Report.
4. In the data selection field, enter the Company ID, Set of Books and the Accounting Period.
5. Click on Apply.
6. Click on the Share option and try to download the report in XML or CSV format, the error "Failed to open report "Internal Server Error" - report an incident" appears.

This error may occur under the following conditions:

1. The report requests an excessive number of records or fields.
2. The report runs out of memory due to the volume of records processed, combined with the complexity of the custom data source or report.
3. The report runs for an extended period, leading to a time-out.

To prevent the report from causing a dump, the solution is to reduce the number of records by filtering some variables in the report (by restricting the Account Period/Year). For instance, if the report fails when retrieving data for an entire year, try running it in two separate batches: one for the first half of the year and another for the second half.

G/L Account Line Items Report, Failed to open report, Internal Server Error, Report an incident, Download , KBA , SRD-FIN-GL , General Ledger , Problem