Symptom
When trying to release an invoice request, the system is showing a warning message as it expects a tax configuration for the country Guernsey.
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to the Customer Invoicing work center.
- Select the Invoice Requests view.
- Search for ID ABC (ABC represents the ID of the Invoice Request).
Document is Inconsistent - Click Check
Warning: Cannot determine taxes for Guernsey; business configuration does not exist
Error: Tax event(s) could not be determined
Cause
The reason the system is requiring the determination of GG - Guernsey, is because there is an account under the Purchase Order of the scenario which is based in Guernsey.
- Go to the Customer Invoicing work center.
- Select the Invoice Requests view.
- Search for ID ABC (This is the invoice request from the Service Order).
- Navigate to the Document Flow tab.
- Copy the ID of the Purchase Order HIJ (HIJ represents the ID of the Purchase Order).
- Navigate to the Purchase Requests and Orders work center.
- Select the Purchase Orders view.
- Search for ID HIJ.
- Click Edit.
- Navigate to the Document Flow tab.
- Expand and open the Goods and Services Receipt XYZ (XYZ represents the ID of the Goods and Services Receipt).
- Navigate to the Items tab.
- Select the Delivery subtab.
Under the Involved Parties section, the Customer being used belongs to the country GG - Guernsey.
Resolution
This is the expected system behavior.
Please contact your implementation partner to assist in the implementation of Tax contents using PDI solution (Cloud Application Studio).
See Also
Keywords
Cannot determine taxes for Guernsey; business configuration does not exist, Tax, Country, Determination, Wrong, Error , KBA , AP-CI-CI , Customer Invoice , How To