Symptom
A user accidently clicked on the Complete Execution button in an item of a Sales / Service Order and you would like to reverse.
Environment
SAP Business ByDesign
Reproducing the Issue
In this example we will use a Service Order.
- Go to the Service Orders work center.
- Select the Service Order Processing view.
- Search for ID ABC (ABC represents the ID of the Service Order).
- Click Edit.
- Navigate to the Service and Spare Parts tab.
- Select a line item.
- Click Complete Execution.
Cause
Once the user clicks on the Complete Execution button under the Items tab, there a two possible outcomes:
- Click Close button.
- A Confirmation Dialog will open.
- Select No.
This will close the document without saving the change performed.
Or
- Save the document and the line item is completed.
Once the button is clicked and saved, no reversal can be performed as this is a confirmation that the
Resolution
This is the system expected behavior.
Keywords
Service Confirmation, Service Order, Sales Order, Complete Execution, Reversal, Accident , KBA , AP-SLO-SO , Sales Order , How To