Symptom
When utilizing Global Assignment or Concurrent Employment, users cannot access Completed forms using their inactive employment account because the Performance option is missing from the Home dropdown.
Environment
- SAP SuccessFactors Performance Management
- SAP SuccessFactors 360 Reviews
- SAP SuccessFactors Employee Central
Reproducing the Issue
- Log in to SuccessFactors
- Switch to the inactive employment record
- Select the Home dropdown and Performance is not available
Cause
Currently expected behavior. The system is designed to work as follows when using inactive employment accounts:
- If an employee's inactive employment has In-Progress forms, the inactive user account can access the Performance Inbox and see both In-Progress and Completed forms.
- If an employee's inactive employment only has Completed forms, the inactive user account will not have permission to the Performance Inbox.
Resolution
The fix for this issue is planned to be deployed on 1H 2025 release (b2505).
For release timelines, please review SAP SuccessFactors Product Release & Road Map Information.
Workaround
- The manager can check the Completed forms in their inbox
- An admin user can search for the form using the Route Form tool: Implementing and Managing Performance Management - Routing an Individual Form
See Also
- Implementing and Managing Performance Management - Routing an Individual Form
- Implementing and Managing Performance Management - Performance Reviews for Employees on Multiple Employments
- SAP SuccessFactors Product Release & Road Map Information
- SAP SuccessFactors Patches Knowledge Base
- KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs
Keywords
success factors, sf, sfsf, inactive, prior, old, past, previous, assignments, concurrent, employment, multiple, profiles, switch, switching, cannot locate, unavailable, KI2211, PMU-19734, ECT-114530, KM-19155 , KBA , LOD-SF-PM-FRM , Forms & Templates , LOD-SF-EC-GA , Global Assignment , LOD-SF-EC-CON , Concurrent Employment , LOD-SF-PM-ADM , Admin Center, RBP, Permissions and Settings , LOD-SF-MTR-ADM , Admin Center, RBP, Permissions and Settings , LOD-SF-MTR-FRM , Forms and Templates , Known Error