SAP Knowledge Base Article - Public

3477224 - Acting as delegate > Unable to see user's learning history

Symptom

  • As delegate, when trying to view the learning history of users on "My Team" tab, receive the below error: "Unable to load your completed activities. Check your internet connection and try reloading."
  • As delegate, when trying to view the learning history of users on "My Team" tab, you're redirected to your own.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. From the delegators list, select the desired one >
  2. Click "My Team" pie chart >
  3. Select the desired user from the list >
  4. Click "Learning History" on the "Status: Username" tile >
  5. The system returns: Unable to load your completed activities. Check your internet connection and try reloading.

OR

  1. Learning admin side >
  2. Search and access the desired user > "Actions" tab > "Launch Proxy" >
  3. From the delegators list, select the desired one >
  4. Click "My Team" pie chart >
  5. Select the desired user from the list >
  6. Click "Learning History" on the "Status: Username" tile >
  7. The system returns: Unable to load your completed activities. Check your internet connection and try reloading.

OR

  1. From the delegators list, select the desired one >
  2. Click "My Team" pie chart >
  3. Select the desired user from the list >
  4. Click "Learning History" on the "Status: Username" tile >
  5. Get redirected to your own learning history.

Resolution

Our Learning Engineering team is currently investigating this situation. Please, set this KBA as a favorite (star icon on the top right corner) to receive updates on it. 

Check the KBA 2171560 to understand how to get notified when a KBA is created/updated.

Workaround: While acting as a delegate, in the "My Team" area, access the "Reports" section via the "Manager Links" tile and run the "Learning History" report.

Keywords

delegate, user, manager, learning, proxy, own, view, history, proxy, launch, Unable to load your completed activities. Check your internet connection and try reloading, act, acting, LRN-161754 , KBA , LOD-SF-LMS-USR , User Entity , LOD-SF-LMS , Learning Management System , Known Error

Product

SAP SuccessFactors Learning 2405