SAP Knowledge Base Article - Public

3477377 - ERROR: "Sorry, something went wrong. The system could not update your story ... contact your system administrator." when saving an SAC ODE story.

Symptom

Saving a story in the optimized design experience takes a long time, and the below error occurs after some time:

 "Sorry, something went wrong. The system could not update your story. Please try again, and if the problem persists, contact your system administrator."

Environment

SAP Analytics Cloud

Reproducing the Issue

  1. Login to SAP Analytics Cloud. 
  2. Open or create a story in the Optimized Design Experience.
  3. Add some widgets.
  4. Save the story.
    >>> Notice that it keeps running and it fails with this error: Sorry, something went wrong. The system could not update your story. Please try again, and if the problem persists, contact your system administrator.

Cause

Under investigation by the development team.

Resolution

Under investigation by the development team.

Keywords

freezing, hanging, converting to ODE, problems saving a story, story, widget, sap analytics cloud , KBA , LOD-ANA-DES , Story Design & Visualizations , Problem

Product

SAP Analytics Cloud 1.0