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3477518 - Get error "GETVALUE(xxx): Item xxx couldn't be found [error UIA00083]" for "Get Element" activity in automation

Symptom

  • You've configured an automation by using "Get Element" activity to get a value in SAP GUI.
  • Desktop agent is running as Unattended mode in a remote desktop (VM), and VM's screenshot is locked.
  • Agent has been configured as Unattended bot as per How to Set Up an Unattended Bot | SAP Help Portal 
  • After triggering to run the automation, it fails at "Get Element" activity with below error:
    irpa_core.error.Error: {"retcode": -1, "error": "Page xxxxx - GETVALUE(xxx): Item xxx couldn't be found [error UIA00083]."}



  • However, when the VM is not locked, automation will run successfully.


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Environment

SAP Build Process Automation

Product

SAP Build Process Automation all versions

Keywords

KBA , CA-ML-IPA , IPA , BPI-PA , SAP Build Process Automation , Problem

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