3477627 - Error occurred while executing Balance Confirmation Runs - Known Limitation

You release a Balance Confirmation Run and it ends in error:

"Work package ID ABC system error; report an incident (ABC represents the Work Package ID).
No balance confirmation created."

SAP Business ByDesign

1. Go to the Receivables or Payables work center.
2. Select the view Balance Confirmation Run.
3. Search and find Run ID 123 (123 represents that Run ID).
4. Select All Logs under Execution Details.

Select Log 123456 (123456 represents the Log ID).
We can see the details:

Work package ID ABC system error; report an incident (ABC represents the Work Package ID).
No balance confirmation created.

The work package error appears because two documents with the same document ID have appeared on the Balance Confirmation Run.

Business ByDesign framework can’t handle duplicate document ID during balance confirmation run. This is product limitation currently as we don’t have the composite key combination to uniquely identify documents and we cant change standard mapping object.

In such cases, for now we advise to try and identify the duplicate documents:

1. Go to the Receivables/Payables work center.
2. Go to Customer Accounts view.
3. Search and find A123 (A123 represents the Account ID).
4. Looking through all the open items - identify any documents that have the same Document ID.

We suggest to clear manually the one or more duplicate documents which are currently causing the error. Then schedule the balance confirmation run again.

Balance Confirmation, Work Package, Error, Accounts Receivable, Accounts Payable, AR, AP , KBA , SRD-FIN-ACR , Receivables , Problem