Symptom
In the Request Observers search box, when searching for an observer with an user ID we were able to see the user in the results but when searching with the name, the same user does not appear in the search results
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Assign an 'Other' item to the user.
- As a user, go to the learning item and click on 'Request Observers'
- Search with the username (first name and last name) in the search box, no user appears in the list.
- However, search with the user ID, same user appears in the search list.
Resolution
Product Engineering is investigating a solution.
Click on star to bookmark this article to receive updates about this issue. For more information about updates from subscribed KBAs, you can refer to the KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs.
Workaround
Search with the user ID instead
See Also
- SAP SuccessFactors Product Release & Road Map Information
- SAP SuccessFactors Patches Knowledge Base
- KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs
Keywords
KI2405, request observers, user name, user ID, search, list, missing
Product
SAP SuccessFactors Learning all versions