SAP Knowledge Base Article - Public

3477739 - In the Request Observers section, user is able to search observer with user ID but not able to search with the user name

Symptom

In the Request Observers search box, when searching for an observer with an user ID we were able to see the user in the results but when searching with the name, the same user does not appear in the search results

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Assign an 'Other' item to the user.
  2. As a user, go to the learning item and click on 'Request Observers'
  3. Search with the username (first name and last name) in the search box, no user appears in the list.
  4. However, search with the user ID, same user appears in the search list.

Resolution

Product Engineering is investigating a solution.

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Workaround

Search with the user ID instead

See Also

Keywords

KI2405, request observers, user name, user ID, search, list, missing
, KBA , LOD-SF-LMS-ITE , Items , Bug Filed

Product

SAP SuccessFactors Learning all versions