SAP Knowledge Base Article - Public

3477767 - Time Accounts Are Not Created For New Hires via Manage Pending Hire (ONB) When Time Information Is Entered During Onboarding

Symptom

When hiring new employees from the Onboarding via Manage Pending Hires, where time information is populated from the Onboarding process, time accounts are not automatically created.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

Environment

SAP SuccessFactors Employee Central - Time Management

Reproducing the Issue

  1. Onboard an employee and enter relevant information including the Time Information.
  2. Complete the hiring process via Admin Tools -> Manage Pending Hire (without changing time information).
  3. Time accounts are not created for the employee.

Resolution

  • Engineering team is working on the fix for the issue.
  • This KBA will be updated once the fix date is confirmed.
  • Until the fix, follow any of the workarounds below:

Workaround: 

  • Workaround 1: Remove Time information from Manage Pending Hire UI. Complete Hiring and the update the time information from Job Info History UI.
  • Workaround 2: Remove the time fields from job info history UI , save the Job Inf -> Add the Time Information again -> save.
  • Workaround 3: Run Time Account Creation Calendar from Admin Tools -> Manage Time Off Calendar UI. Additionally, run the Accrual calendar as well if accruals needs to be posted.

Keywords

1H2024, b2405, KI2405, Time Account Generation, Time Accounts are not generated, No Valid Time Accounts, Time Account Missing, Time Account Automatic Generation, Time Account Auto Creation, Manage Pending Hire, Time Accounts Are Not Created,  New Hires via Manage Pending Hire (ONB), Time Information Is Entered During Onboarding, CS20240007762539, INC8426458, TIM-46976 , KBA , LOD-SF-EC-TIM-CAL , Calendar Jobs , LOD-SF-EC , Employee Central , LOD-SF-EC-TIM , Time Off , LOD-SF-EC-TIM-UI , Team Absence Calender/ Workbench/ ESS UI's , LOD-SF-EC-TIM-JOB , Time Management in Job Info - Records & Objects , LOD-SF-EC-TIM-TA , Time Accounts (TAT, TA, TAD) , Bug Filed

Product

SAP SuccessFactors Employee Central 2405