SAP Knowledge Base Article - Public

3477918 - 404 Error "Sorry, we can't find this file." appears when opening the "Order to Cash Dashboard" or "Customer Returns Overview" app

Symptom

404 Error "Sorry, we can't find this file." appears when opening the "Order to Cash Dashboard" or "Customer Returns Overview" app.

Environment

SAP S/4HANA Cloud

Resolution

This is a known issue and has already been addressed by the development team. The issue is currently planned to be fixed in CE2408. By upgrading to CE2408, the "Order to Cash Dashboard" and "Customer Returns Overview" applications will be available. Please note that SAP may decide to alter this timeframe without warning.

In the meantime, the following apps are recommended as a workaround to analyze business data. They provide the same analytical insights as the story report and offer even more measures and dimensions for analysis:

  • Sales Volume - Profit Margin
  • Sales Volume - Credit Memo
  • Sales Volume - Check Open Sales
  • Incoming Sales Orders - Flexible Analysis
  • Service Orders - Flexible Analysis
  • Customer Returns - Flexible Analysis

Keywords

404, We can't find this file, Order to Cash Dashboard, Customer Returns Overview, F4663, F4561 , KBA , SD-FIO-HBA-2CL , Analytical Apps (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions