Symptom
After UDM is enabled, 2 default layouts are visible in CSB. It is not possible to remove one from the UI
Environment
SAP SuccessFactors Recruiting Marketing
Cause
Cause : This occurs if the configuration (Site Settings and/or Career Site Builder Settings) is imported then UDM is enabled.
This issue does not happen if the customer enables the Unified Data Model in the target instance first and then imports the Site Settings and Career Site Builder Settings from the Source instance.
Resolution
A code fix to prevent this issue from occurring in future was deployed.
For currently affected customers a manual fix is required to remove the superfluous default layout.
If you can see 2 default layouts, please create a Support case for component LOD-SF-RMK-CSB-LAY and do the following :
- Rename the layout you want removed as "Delete"
- Provide your approval for engineering to make changes to the CSB XML by pasting the following statement:
I hereby give my approval for engineering to export the CSB site settings XML from RMK site [site name and ID] integrated with Bizx CO ID [CO ID]
I authorize them to remove the superfluous layout I have already renamed as "Delete" then reimport the XML.
Important note : Please refrain from making any additional changes to the configuration while the manual fix is being applied so you don't lose them upon reimport.
Also note that you will see an entry in the import/export logs in CSB from our engineering team.
Keywords
RMK-33773 , KBA , LOD-SF-RMK-CSB-LAY , Job Layouts, Email Layouts, Job Alerts Layouts , Problem