SAP Knowledge Base Article - Public

3478054 - Rehire error: "There was an error in saving the user information." - Employee Central

Symptom

Error "There was an error in saving the user information." is being thrown when submitting a rehire.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

Environment

SAP SuccessFactors Employee Central 

Reproducing the Issue

  1. Navigate to "Rehire Inactive Employee" or "Manage Pending Hires";
  2. Fill the necessary information;
  3. Click on "Submit";
  4. Error "There was an error in saving the user information" is displayed.

Cause

User account doesn't exist.

This can be checked in "Manage Login Accounts" tool and/or Check Tool.

Resolution

  1. Navigate to Check Tool;
  2. Choose Application: User Account Management > Click "Go";
  3. Select: No account data is missing (AccountDataMissingCheckExecutor) > Run check;
  4. Run Quick Fix.

Keywords

INC8357989, User account doesn't exist!, employment details, There was an error in saving the user information, rehire inactive employee, manage pending hires, manage login accounts, rehire, inactive, UserAccountServiceImpl, employee central, successfactors , KBA , LOD-SF-EC-HIR , Hire & Rehire Wizards , LOD-SF-EC-INT-UI , MPH UI & Column Config Tool , LOD-SF-EC-HIR-RIE , Rehire Inactive Employee , How To

Product

SAP SuccessFactors Employee Central 2405 ; SAP SuccessFactors HCM Core all versions

Attachments

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