SAP Knowledge Base Article - Public

3478062 - Onboarding Tasks in To-Do Not Open – Onboarding 1.0

Symptom

When a candidate tries to access "Onboarding Tasks" in the To-Do list, the page fails to load.

Environment

SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Log in to the instance.
  2. Proxy as the affected user.
  3. Go to To-Do and click on "Onboarding Tasks".
  4. The page does not load.

Cause

The user does not have the required permissions.

Resolution

  1. Review the roles assigned to the affected user.
  2. Ensure the permission "Manage Onboarding 1.0" is included.
    • Administrative Permission > Manage On/Offboarding 1.0 > Manage Onboarding 1.0 Permission
  3. Add the missing permission to the user’s role to allow access to Onboarding Tasks.

Keywords

onboardee, candidate, access, open, Onboarding, Tasks, To-Do, panel, list, page, fails, load, not, loading, open, to, do, permission, SF, Success, Factors, Onboarding 1.0, OBD, ONB, LOD-SF-OBD, , KBA , LOD-SF-OBD-SCR , Software Changes, Services, Provisioning etc. , Problem

Product

SAP SuccessFactors Onboarding all versions