SAP Knowledge Base Article - Public

3478103 - "Error occurred when transitioning the workflow" appears during approval of concurrent employment for contingent worker - CS1H2024

Symptom

"Error occurred when transitioning the workflow" message appears during approval of concurrent employment for contingent worker by last approver. Workflow title shows No Name and when you search for the same workflow request under manage workflow requests, notice that requested for column shows random number which starts with "nullNO_USER"

Environment

SAP SuccessFactors Employee Central: Contingent Worker

Reproducing the Issue

Prerequisites:

  • Concurrent employment for contingent worker is enabled via upgrade centre.
  • Centralised services for add contingent worker and add assignment is enabled under company settings.

Steps:

  • Go to existing contingent worker or create a new contingent worker and saved.
  • Take action -> add assignment -> fill in the details.
  • Submit -> Workflow triggers.
  • Proxy as last approver and approve.
  • Error appears "Error occurred when transitioning the workflow"

Resolution

Engineering team is investigating the issue currently. Please continue to monitor this KBA for further updates.

Workaround:

Disable the switch: "Enable Centralized Services to Add Contingent Worker and Add Assignment" under company system and logo settings and initiate the add new assignment again.

PS: Sending back the pending workflow and resubmit will still error hence you need to re-initiate the workflow again by adding new assignment after disabling the switch.

This workaround is only a temporary solution and not a permanent one. Once issue is resolved, do not forget to re-enable the centralised services switch again to enjoy the benefits of the centralised services feature.

Keywords

"Error occurred when transitioning the workflow", unable to transition the workflow, workflow, error, Error, add assignment, concurrent, contingent worker, cwk, CWK, worker, assignment, rehire, service layer, 1H2024, CS1H2024, centralised services, "Enable Centralized Services to Add Contingent Worker and Add Assignment", disable, switch, no name in requested for, "nullNO_USER", no workflow title, INC8455940,b2405, 1H2024, KI2405, Cannot invoke "com.successfactors.hris.bean.eo.PersonEO.getPersonId()" because the return value of "com.successfactors.hris.bean.HireActionBean.getPersonEO()" is null,"Cannot invoke "com.successfactors.hris.bean.eo.EmpPersonalInfoEO.getFirstName()" because "personalInfoEO" is null" fingerprint=6f9c685fa644dbce8a81edb0855e4b57aed4e9f2       
      , KBA , LOD-SF-EC-CWF , Contingent Workforce , Bug Filed

Product

SAP SuccessFactors Employee Central all versions