Symptom
In the system, the standard templates: (ONB) Furnish Equipment Template and (ONB) Furnish Equipment Cancellation Template are active but they do not always trigger.
Environment
SAP SuccessFactors Onboarding
Cause
Admin selected "This equipment is not needed for the new hire" when they completed the Furnish Equipment task.
Resolution
There are different scenarios:
- If Admin selects "This equipment is not needed for the new hire" when completing the Furnish Equipment task, no email notification gets triggered. This is expected behavior.
- If Admin selects "This equipment is needed" when completing the Furnish Equipment task, email notification: ONB) Furnish Equipment Template should trigger.
- If Admin edits the Furnish Equipment Task > Click "Cancel Request", email notification: (ONB) Furnish Equipment Cancellation Template should trigger. System automatically changes the task to "This equipment is not needed for the new hire".
Keywords
(ONB) Furnish Equipment Cancellation Template, (ONB) Furnish Equipment Trigger, email not triggered, Furnish Equipment task, This equipment is needed, This equipment is not needed , KBA , LOD-SF-OBX-EML , Notifications , How To
Product
SAP SuccessFactors Onboarding