3478539 - (ONB) Furnish Equipment Cancellation email template not triggered - Onboarding

In the system, the standard templates: (ONB) Furnish Equipment Template  and  (ONB) Furnish Equipment Cancellation Template are active but they do not always trigger.

SAP SuccessFactors Onboarding

Admin selected "This equipment is not needed for the new hire" when they completed the Furnish Equipment task.

There are different scenarios:

• If Admin selects "This equipment is not needed for the new hire" when completing the Furnish Equipment task, no email notification gets triggered. This is expected behavior.
  
  
• If Admin selects "This equipment is needed" when completing the Furnish Equipment task, email notification: ONB) Furnish Equipment Template  should trigger.
  
  
• If Admin edits the Furnish Equipment Task > Click "Cancel Request", email notification: (ONB) Furnish Equipment Cancellation Template  should trigger. System automatically changes the task to "This equipment is not needed for the new hire".

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