SAP Knowledge Base Article - Public

3478544 - Classic story is stucked in loading state on iOS devices in SAP Analytics Cloud Mobile Application.

Symptom

The Analytics Mobile Application for iOS devices is experiencing issues when loading classic story based on live data connection.

Environment

SAP Analytics Cloud

Datasource - Live BW

Reproducing the Issue

  1. Login to SAC Mobile Application.
  2. Open the problem story.

Notice that the story keeps on loading for in the iOS device but opens in the Android device.

Resolution

Kindly convert the classic story into the optimised story.

See Also

Keywords

SAP Analytics Cloud, classic story, unified story, loading. , KBA , LOD-ANA-MOB-IOS , SAC Mobile IOS specific , Problem

Product

SAP Analytics Cloud 1.0