SAP Knowledge Base Article - Public

3478665 - "My Team" card > Courses' due dates are displayed one day later

Symptom

For managers, on the “BizX home page > For You Today > My Team”, courses' due dates are displayed one day later when compared to the due date displayed to the managers on Learning and to the due date displayed to the users that have the pending courses - even though all time zones set for the involved users are the same on BizX and Learning. Ex.: The manager sees course's due date as "June 2, 2024, while the actual due date is "June 1, 2024".

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Access the system as the manager >
  2. BizX home page > For You Today > My Team >
  3. The courses' due dates are displayed, for example, as "June 2, 2024" >
  4. Now, the manager goes to Learning and check the same courses' due dates, they're displayed as "June 1, 2024" >
  5. The time zone set for the manager on BizX and Learning are the same >
  6. The courses' due dates look correct everywhere except on the manager view: "BizX home page > For You Today > My Team".

Resolution

Our Learning Engineering team is currently investigating this situation. Please, set this KBA as a favorite (star icon on the top right corner) to receive updates on it. 

Check the KBA 2171560 to understand how to get notified when a KBA is created/updated.

Workaround: As the manager, go to Learning > My Team > Access the desired user's learning plan to verify the due dates.

Keywords

manager, due, date, view, one, day, later, after, home, for, you, today, my, team, time, zone, match, same, ahead, different, mismatch , KBA , LOD-SF-LMS-TIL , Landing Page and Tiles , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-LMS , Learning Management System , Bug Filed

Product

SAP SuccessFactors Learning all versions