SAP Knowledge Base Article - Public

3478689 - Rules created with "Determine Eligibility for the "Other" Benefit Type" scenario are not available for selection when creating Benefit with type other - 1H2024

Symptom

When creating a benefit with "other" type the rules created with "Determine Eligibility for the “Other” Benefit Type" scenario are not available 

Environment

  • SAP SuccessFactors HCM Suite 
  • SAP SuccessFactors Employee Central 

Reproducing the Issue

  1. Create a rule with scenario Determine Eligibility for the “Other” Benefit Type 
  2. Go to benefits admin overview->Create new benefit 
  3. Select "other" as benefit type 
  4. Try to select the rule created, but it is not available 

Cause

Inconsistency in the UI BenefitConfigUI_Version2. 

Resolution

Performing the MDF Cache clear from provisioning should solve the issue. 

In case it does not solve it you will need to export the existing standard config UI 'BenefitConfigUI_Version2' and then import it again through csv file (import the csv for the ConfigUIMeta on Import and Export Data page). 

Workaround: The rule is available if the update is done via "manage data". 

NOTE: As a customer, you don't have access to Provisioning. To complete the Refresh in Provisioning contact SAP Cloud Support.

Keywords

 INC8462269, new scenario, specific scenario, UI, benefits, GBF, KI2405 , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core 2405