Symptom
When creating a benefit with "other" type the rules created with "Determine Eligibility for the “Other” Benefit Type" scenario are not available
Environment
- SAP SuccessFactors HCM Suite
- SAP SuccessFactors Employee Central
Reproducing the Issue
- Create a rule with scenario Determine Eligibility for the “Other” Benefit Type
- Go to benefits admin overview->Create new benefit
- Select "other" as benefit type
- Try to select the rule created, but it is not available
Cause
Inconsistency in the UI BenefitConfigUI_Version2.
Resolution
Performing the MDF Cache clear from provisioning should solve the issue.
In case it does not solve it you will need to export the existing standard config UI 'BenefitConfigUI_Version2' and then import it again through csv file (import the csv for the ConfigUIMeta on Import and Export Data page).
Workaround: The rule is available if the update is done via "manage data".
NOTE: As a customer, you don't have access to Provisioning. To complete the Refresh in Provisioning contact SAP Cloud Support.
Keywords
INC8462269, new scenario, specific scenario, UI, benefits, GBF , KBA , LOD-SF-EC-GBF , Global Benefits , Problem