SAP Knowledge Base Article - Public

3478730 - Application error when approving hire workflow -1H2024


Application error occurs when approving hire workflow.


SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Manage Pending Hire > Draft(onboarding).
  2. Submit Hire > Workflow triggered.
  3. Proxy as first approver > try to approve workflow.
  4. Application error appears.


  1. Product Engineering is investigating a solution.
  2. Click on star to bookmark this article to receive updates about this issue. For more information about updates from subscribed KBAs, you can refer to the KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs.


INC8464862, b2405, 1H2024, KI2405, Workflow error, Application error, Time stamp error, workflow, Onboarding, Hire workflow, manage pending hire,com.successfactors.db.dao.DAOException: HibernateException thrown could not execute statement at com.successfactors.hris.dao.hibernate.HrisTemporalDAOImpl.getEntityListForUser, org.hibernate.exception.ConstraintViolationException: could not execute statement at org.hibernate.dialect.AbstractHANADialect$3.convert(, [301]: unique constraint violated: Table(EMP_PERSONAL_INFO_T), Index(UC_EMP_PERSONAL_INFO_KEY) with error: unique constraint violation for table SFV4_STOCKPM214111:EMP_PERSONAL_INFO_Ten, constraint='$uc_UC_EMP_PERSONAL_INFO_KEY$', key value='13347', pos=0; indexname=UC_EMP_PERSONAL_INFO_KEY  , KBA , LOD-SF-EC-INT , Manage Pending Hires (Integration RCM/ ONB/ OBX + UI) , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC-INT-ONB , Onboarding 1.0 to EC Integration , LOD-SF-EC-HIR , Hire & Rehire Wizards , Bug Filed


SAP SuccessFactors Employee Central 2405