SAP Knowledge Base Article - Public

3478866 - Signatures Collected in Surveys are not visible in Reporting

Symptom

Survey signatures not appearing in reports

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Surveys work center
  2. Search and open survey ID : XYZ ( XYZ stand for the survey ID)
  3. Go to the Design Tab
  4. Observe: all the names appears

    Scenario:
    - Survey XYZ which contains two questions: one multiple choice type and one signature type 
    - Report ABC  ( ABC stand for the report description) using data source Visit Survey Answers and selecting fixed values for characteristics Survey XYZ and Question Type (multiple choice and signature) 
    - Visit ID EFG ( EFG stand for the visit ID) 

  5. Go to the Business Analytics work center
  6. Go to the Design Reports
  7. Search and open the report ABC
  8. Make the selection: " Question Description" 
  9. Observe: the "Signature" is not shown 

    Note: The same observation can be seen in the Standard report QREVQVVISITHJ.

 

Cause

Expected system bahaviour

Resolution

The report displays survey questions and their corresponding answers. However, the signature question, which does not have a written response, is excluded from both the report and the data source. Instead, the signature is provided as an attachment.

 

 
 
 

Keywords

Report signature, data source signature, survey signature, survey , signature, report ,data source , KBA , LOD-LE-SUR-ANA , Survey Analytics , Problem

Product

SAP Cloud for Customer core applications 2405