SAP Knowledge Base Article - Public

3478884 - Error occurred when transitioning the workflow - 1H 2024

Symptom

Error occurs when approving a new hire workflow initiated from MPH > Onboarding.

  • “Error occurred when transitioning the workflow.”

Environment

SAP SuccessFactors - Employee Central

Reproducing the Issue

  1. Proxy as the workflow approver
  2. Approve a new hire workflow triggered from MPH > Onboarding
  3. Error occurs

Cause

This is logged as a defect in 2405/ 1H 2024

Resolution

Engineering investigation is in progress. This KBA will be updated with relevant information. 

Keywords

ECT_service_layer_HRIS_DUPLICATE_RECORD_VALIDATOR_ERROR_MESSAGE, EMPFILE_HRIS_PER_RELATIONSHIP_INFO_RELATED_PERSON_ID, failed on update or delete by foreign key constraint violation: TrexColumnUpdate failed on table 'SFV4_STOCKPM170704:PER_PERSON' with error: DELETE on SFV4_STOCKPM170704:PER_PERSON(PERSON_ID) failed, because 1 rows with corresponding foreign keys still exist in SFV4_STOCKPM170704:PER_PERSON_RELATION_T(RELATED_PERSON_ID), b2405, 1H 2024, essMssWorkflowControllerProxy.transition.dwr  , KBA , LOD-SF-EC-INT-OBX , Onboarding 2.0 to EC Integration , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions