3478897 - "Payment Terms" field is not available in the "Manage Debit Memo Requests - Version 2" app

When creating debit memo request (without reference to an invoice or sales order) in the "Manage Debit Memo Requests - Version 2" app, although all necessary fields have been filled in, the document still remains incomplete. Warning message appears when clicking the "Incompleteness Info" button: "You cannot complete all the missing data in this app". If checking via the WEBGUI, the missing value can be found belonging to the field "Payment Terms".

SAP S/4HANA Cloud

Below is a workaround based on the current product design:

1. Go to the "Manage Customer Master Data" app and find the customer.
2. Enter into the customer and click the "Edit" button.
3. Switch to the "Sales Areas" tab and select one of the sales areas.
4. Go to the "Sales Area Details" tab and maintain the "Payment Terms".

To have the "Payment Terms" field available also in the "Manage Debit Memo Request (Version 2)" app, it is suggested to raise a new feature request via Customer Influence Portal.

KBA 2963059 - How to Submit Feature Requests for SAP S/4HANA Cloud Product

Invoice, Sales order, Manage debit memo requests, Version 2, Incomplete, Incompleteness info, Cannot complete, WEBGUI, Payment terms, Manage customer master data, Sales area , KBA , SD-SLS-CMR-2CL , Credit Memo Request and Debit Memo Request (Public Cloud) , Problem

SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions