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3478990 - Duplicated installation of CPM for PI leading to print failures


Print with Cloud Print Manager for Pull Integration ("CPM for PI") fails.

In the CPM logs, the following error message can be seen:
*** ERROR ***    [7]    GetMetaData returned an empty item. System = <system> Queue = <print_queue> *****  [ RetrieveDocuments in RetrievalManager.cs at line

Additionally, it is observed that:

  • No request is arriving at CPM for the PI admin screen.
  • Changes made in CPM for PI settings are not taking effect.



  • CPM for PI all versions


SAP Business Technology Platform all versions ; SAP Cloud Platform Print service all versions ; SAP Print service all versions ; SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions


CPM for PI, installation, multiple, communication user, GetMetaData returned an empty item, RetrieveDocuments, RetrievalManager,  , KBA , BC-CCM-PRN-OM-PQ , S/4HANA Output Management Print Queues , BC-CCM-PRN-OM-PM , S/4HANA Output Management Print Manager , Problem

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