SAP Knowledge Base Article - Public

3479155 - Contract Account and Premise Tables Are Not Getting Cleared in Live Activity Center

Symptom

In Live Activity Center, when customer searches for an account, the information on Contract Accounts and Premises are displayed. When the customer clicks to restore default search results, it clears everything except the Contract Account and Premises, instead of showing all the fields cleared out.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Service work center.
  2. Open the Live Activity Center work view.
  3. Use the search bar and open an account which has Contract Accounts and/or Premises.
  4. See the results, including the Contract Account and Premise information attached to it.
  5. Click on "Restore Default Search Results" to restore the results.
  6. See that all the search information gets cleared, except for the Contract Account and Premise information, that keep being displayed.

Resolution

This is a current limitation of the system.

If the functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

Keywords

C4C; Cloud for Customer; Utilities; Lice Activity Center; Contract Account; Premise; Restore Default Search Results; , KBA , LOD-CRM-IND-UTL , Utilities , LOD-CRM-LA , Live Activity , How To

Product

SAP Cloud for Customer core applications 2405