SAP Knowledge Base Article - Public

3479157 - E-Mail Notification Templates Settings error message

Symptom

Unable to download email notification template for mentoring. When trying to download the template gets an error message " Your request has not been processed successfully. Please try again"

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors Mentoring
  • SAP SuccessFactors Career Development Planning

Reproducing the Issue

  • Login to instance
  • Go to Admin Center > Email notification Template settings
  • Select one of the template below > Download > Error message pops out
  •  Mentoring Request Submitted Notification
     Mentoring Request Canceled Notification
     Mentoring Request Auto-Declined Notification
     Mentoring Match Notification to Mentees - Supervised and Unsupervised Programs
     Mentoring Match Notification to Mentors - Supervised and Unsupervised Programs
     Mentoring Match Notification to Mentors - Open Enrollment Programs
     Mentoring Match Notification to Mentees - Open Enrollment Programs
     Mentoring Request Declined Notification
     Mentoring Relationship Ended Notification
     Mentoring Relationship Restarted Notification
     Mentor Unavailable Notification
     Requested Mentor Unavailable Notification
     Mentor Available Notification
     Requested Mentor Available Notification
     Mentor Available in 7 Days Notification
     Mentor Available Tomorrow Notification

Cause

Mandatory operation is bypassed for downloading mail template.

Resolution

You need to click "Save Changes" or "Save Notification Settings" button before downloading mail template, otherwise, the downloading operation will fail. Please select all mail templates that need to be downloaded, and click button "Save Notification Settings", then download the mail template. 

Keywords

Mentoring Email notification , KBA , LOD-SF-MEN-EML , Emails, Notifications & Alerts , Problem

Product

SAP SuccessFactors HCM Core 2405

Attachments

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