Symptom
Unable to download email notification template for mentoring. When trying to download the template gets an error message " Your request has not been processed successfully. Please try again"
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- SAP SuccessFactors Mentoring
- SAP SuccessFactors Career Development Planning
Reproducing the Issue
- Login to instance
- Go to Admin Center > Email notification Template settings
- Select one of the template below > Download > Error message pops out
- Mentoring Request Submitted Notification
Mentoring Request Canceled Notification
Mentoring Request Auto-Declined Notification
Mentoring Match Notification to Mentees - Supervised and Unsupervised Programs
Mentoring Match Notification to Mentors - Supervised and Unsupervised Programs
Mentoring Match Notification to Mentors - Open Enrollment Programs
Mentoring Match Notification to Mentees - Open Enrollment Programs
Mentoring Request Declined Notification
Mentoring Relationship Ended Notification
Mentoring Relationship Restarted Notification
Mentor Unavailable Notification
Requested Mentor Unavailable Notification
Mentor Available Notification
Requested Mentor Available Notification
Mentor Available in 7 Days Notification
Mentor Available Tomorrow Notification
Cause
Mandatory operation is bypassed for downloading mail template.
Resolution
You need to click "Save Changes" or "Save Notification Settings" button before downloading mail template, otherwise, the downloading operation will fail. Please select all mail templates that need to be downloaded, and click button "Save Notification Settings", then download the mail template.
Keywords
Mentoring Email notification , KBA , LOD-SF-MEN-EML , Emails, Notifications & Alerts , Problem
Product
Attachments
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