SAP Knowledge Base Article - Public

3479166 - Warning "" When Accessing the SAP Sales Cloud Mobile App via SSO


You would like to understand the purpose of the warning """ wants to use "" to sign in" shown when selecting Sign in with SSO in SAP Sales Cloud mobile app.


  • SAP Service Cloud v2
  • SAP Sales Cloud v2

Reproducing the Issue

  1. Open the SAP Sales Cloud app.
  2. Input system URL.
  3. Click on Sign in with SSO button.
  4. Observe a pop-up saying: "" wants to use "" to sign in.


Apple has intentionally designed this warning to ensure transparency and user consent regarding the sharing of information between the app and the associated website. 


The warning is a crucial part of the user experience, ensuring that users are aware of potential data sharing and can make informed decisions.


Sales Cloud, Mobile, IOS, App,, Warning, Pop up, Permission , KBA , CEC-CRM-MOB-IPH , iPhone Native App for SAP Sales/Service Cloud , Problem


SAP Sales Cloud and SAP Service Cloud Version 2 1.0