Symptom
You would like to understand the purpose of the warning ""com.sap.cxm.mobile.ios" wants to use "cloud.sap" to sign in" shown when selecting Sign in with SSO in SAP Sales Cloud mobile app.
Environment
- SAP Service Cloud v2
- SAP Sales Cloud v2
Reproducing the Issue
- Open the SAP Sales Cloud app.
- Input system URL.
- Click on Sign in with SSO button.
- Observe a pop-up saying: "com.sap.cxm.mobile.ios" wants to use "cloud.sap" to sign in.
Cause
Apple has intentionally designed this warning to ensure transparency and user consent regarding the sharing of information between the app and the associated website.
Resolution
The warning is a crucial part of the user experience, ensuring that users are aware of potential data sharing and can make informed decisions.
Keywords
Sales Cloud, Mobile, IOS, App, com.sap.cxm.mobile.ios, Warning, Pop up, Permission , KBA , CEC-CRM-MOB-IPH , iPhone Native App for SAP Sales/Service Cloud , Problem