SAP Knowledge Base Article - Preview

3479285 - [Onboarding] – Custom MDF object fields are empty/not populated if checked via Onboarding dashboard > Action > New Hire Data

Symptom

  • Onboardee or Admin (on behalf of Onboardee) fills the data in the custom object fields in PDC step, saves it successfully
  • The field values are visible through Manage Data > custom object > user Id
  • When the Admin/Manager/User access the data through Onboarding dashboard > Action > New Hire Data, the fields are empty/not populated
  • Application error presented when candidate tries to submit restarted process
  • Error in logs "An error related to cust_ObjectName has occurred. Contact Product Support for further assistance. : ECT_service_layer_GENERIC_OBJECT_VALIDATION_ERROR"
  • "Multiple Internal codes found for same EC"


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding 2405

Keywords

Onboarding, Custom object, Custom MDF object, PDC step, New Hire Data, Hire template, external user visibility, Data collection, onboardee, manager, admin, An error related to cust_ObjectName has occurred. Contact Product Support for further assistance. : ECT_service_layer_GENERIC_OBJECT_VALIDATION_ERROR, Multiple Internal codes found for same EC, restart , KBA , LOD-SF-OBX-NHR , Onboardee Data Review , LOD-SF-OBX-PDC , Personal Data Collection , Problem

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