SAP Knowledge Base Article - Public

3479301 - Unable to upload SCORM content due to FileUploadServiceException:


Encountered an error while attempting to upload the SCORM content file to Learning.

Error: com.plateau.common.fileupload.api.FileUploadServiceException: only DEFLATED entries can have EXT descriptor.

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SAP SuccessFactors Learning

Reproducing the Issue

  1. Learning Administration >
  2. Content > Import Content > Add Content >
  3. Browse and select the zip file containing the content and click next >
  4. Add a valid location and domain and attempt to import the content zip file.


The error message states that the zip file being processed contains an entry (file or data) that should be compressed using the DEFLATE compression method, but it stands to have an "EXT descriptor" associated with it, making the compression method incompatible. This issue isn't related to the Learning application, but rather to the content itself, indicating that it wasn't properly zipped.


To resolve this issue, kindly unzip the file, and re-zip the content file using a Windows operating system machine and WinZip software, and then attempt to import it.

See Also

2191490 - Import Content Tool Fails - An error was detected while trying to invoke the method of an object loaded from local variable 'zipFile'


unable, upload, scorm, content, FileUploadServiceException,, DEFLATED entries can have EXT descriptor, com.plateau.common.fileupload.api.FileUploadServiceException: only DEFLATED entries can have EXT descriptor , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS , Learning Management System , Problem


SAP SuccessFactors Learning all versions


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