3479313 - External candidates are not receiving password reset email while trying to reset the password for their account - Recruiting Management

External candidates are not receiving password reset email when they click on forgot password in external career site.

SAP SuccessFactors Recruiting Management

1. Navigate to external career site
2. Click on "Sign In" and "Forgot your password?"
3. Type your e-mail address and no notification is received

One of the caused may be that the Candidate email address was updated in the Candidate Profile and the candidate is trying to log in with the contact email id instead of Primary Email id.

Primary email id is the one that was used by the candidate to create the account. Once the email id is updated in the candidate profile, the newly updated email will be the contact email id.

The candidate needs to log in to the account using the Primary email id. All the emails will sent to Communication email id but to log in Primary id needs to be used.

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Password reset, external career site , candidate account sign in , KBA , LOD-SF-RCM-POR , Career and Agency Portals , Problem