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SAP Knowledge Base Article - PreviewSymptom
The observation has been made that the 'New' and 'Reply' buttons become disabled once a Ticket is Completed.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
New button; Reply; Reply All; Reply with Outlook; , KBA , LOD-CRM-SRP-INT , Ticket Interactions , LOD-CRM-SRP , Service Request Processing , How To
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