Symptom
Onboarde has initially declined the e-signature of a document, then re-completed the task and submitted the document. When the onboarde access your Onboarding Checklist and in "Download Your Documents" error: "Looks like something went wrong!" appears.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Initiate onboarding for candidate
- Reach e-signature step
- Onboarde declines e-signature
- The compliance form task starts again
- Onboarde accepts/submits e-signature
- Onboarde goes to Your Onboarding Checklist > Complete e-Signature > Looks like something went wrong!
Expectation is Your Onboarding Checklist > Complete e-Signature, the submitted document is available in "Download Your Documents"
Resolution
Workaround: Admin can find the signed documents in the Onboarding Dashboard > Candidate > Onboarding documents, they can manually save and send the document to the onbordee.
SAP Engineering is aware of the issue and a permanent fix is scheduled to be deployed as part of Success Factor 2024 Second Half release - 2411.
Reference: OBX-31256.
See Also
Keywords
Initially declined e-signature, Looks like something went wrong!, Download Your Documents , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem
Product
Attachments
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