SAP Knowledge Base Article - Public

3480040 - "Error during checking if Onboarding 2 is active ocurred. Please contact your system administrator." - I-9 Data Migration - Onboarding

Symptom

By trying to Migrate Form form Onboarding 1.0 to Onboarding, and following steps as mentioned in guide: Migrating Form I-9 Data from Onboarding 1.0, an error is encountered: "Error during checking if Onboarding 2 is active ocurred. Please contact your system administrator."

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Onboarding

Cause

API user doesn't have permissions.

Resolution

Check in Super Admin what is the API User for the affected instance: SuperAdmin > Features > BizX Connection > "API Authentication User".

Make sure to follow all Prerequisites according to the Onboarding Implementation Guide: Migrating Form I-9 Data from Onboarding 1.0 and that mentioned user has below permission:

Manage Permission roles you have the Administrator > Compliance Object Permissions > I-9 Audit Trail permission. You also have permission to View, Edit, and Import/Export the I-9 Audit Trail.

See Also

Migrating Form I-9 Data from Onboarding 1.0

Keywords

Error during checking if Onboarding 2 is active ocurred. Please contact your system administrator., migration, migrating, Form, I-9, I9, Data, Onboarding, 1.0, 2.0, obx, obd, error,  , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem

Product

SAP SuccessFactors Onboarding all versions

Attachments

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