Symptom
The C4C allows items to be successfully released without any issue to an external system even though the target tenant has a downtime.
Example: An item inside a service ticket gets released to an ECC system which is currently unavailable and, for this reason, it does not receive the desired data.
Expectation: Some message/warning from C4C that this message is not being delivered to ECC. Even though there were no IDocs generated, there were also no failure messages.
Environment
- SAP Cloud for Customer
- ECC
- SAP S/4HANA
- CPI
- PI
Cause
This is system behavior. C4C is going to release the item even if it fails in the middleware (CPI, PI) or in the external system (ECC, S/4HANA...).
Resolution
It's not possible for C4C to send some warning if the replication fails in ECC system.
If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available
Keywords
C4C; Cloud for Customer; S/4HANA; ERP; ECC; CPI; PI; downtime; warning. , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To