SAP Knowledge Base Article - Public

3480231 - I9 Reverification forms not triggered to some candidates.

Symptom

  • I9 Reverification forms are not triggered to some candidates.

Environment

SAP SuccessFactors Onboarding 1.0

Cause

New Coding Issue - Product Defect:

  • Missing of Hrdatakey : UncompletedSection2_Federal_I9_CurrentLocale is not allowing to generate I9 Reverification pdf form for candidate to sign. This is intermittent issue. 
  • It is happening because of recent modification in advance condition of I9Reverification English form. This modification was done because of introducing of Spanish version of I9Reverification form.

Resolution

WORKAROUND: For Live Customers and Implementation Partners, Superadmin Access is Required.

  • Need to add Assign Action For I9 Reverification Step2: 
    • onStart Process
    • If Key 'UncompletedSection2_Federal_I9_CurrentLocale' Not Exists
    • then add parameter
      • Key:  UncompletedSection2_Federal_I9_CurrentLocale
      • Value {UncompletedSection3_Federal_I9_CurrentLocale}

PERMANENT FIX: ONB-35164 PTCH-44290

  • The Engineering Team has introduced a code-fix and scheduled to be patched on the following dates:
    • PREVIEW: 16-July-2024
    • PRODUCTION: 18-July-2024
  • NOTE!!: Road map disclaimer applies.

Keywords

UncompletedSection2_Federal_I9_CurrentLocale, I9Reverification, I9, I9 Section3, Reverification, Form, Form I9, Section3, ONB-35164, OBD, ONB1.0, I9 Reverification Activity, Assign Action, onStart , KBA , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , Known Error

Product

SAP SuccessFactors Onboarding 2405