SAP Knowledge Base Article - Public

3480286 - Answers to screening questions disappear and gets required questions error when internal candidates edit existing application - Recruiting Management (1H 2024)

Symptom

After 1H 2024 Release, when internal candidate edits their existing job application, their answers to screening questions disappear as a result they receive an error that required questions must be answered.

However screening questions are no longer editable, because of this there’s no way to save the changes.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. As an internal candidate, apply to a job requisition
  2. Then go to Careers > Job Application
  3. Look for the job you applied then under Action choose "View/Edit Application and Add Attachments"
  4. Scroll to the bottom and confirm that the screening questions still have answer on them
  5. Edit any field in the application then click Update button at the bottom (you can also just simply click the Update button without changing anything)
  6. You’ll get a message that required questions must be answered
  7. Scroll to the bottom and notice that answers to the screening questions have disappeared
  8. Hence changes cannot be saved

Resolution

Issue is currently being investigated by Engineering.

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Keywords

Screening Questions, View/Edit Application and Add Attachments, Required Question Error, Answer Disappears , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Bug Filed

Product

SAP SuccessFactors Recruiting all versions