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3480350 - "User info must not be empty" error when failing to login SAP Commerce Cloud Backoffice with SSO


Failed to login SAP Commerce Cloud Backoffice with SSO, and the following error message could be found in console log:

ERROR - Can't map user properly
java.lang.IllegalArgumentException: User info must not be empty
    at ~[guava-32.1.2-jre.jar:?]
    at de.hybris.platform.samlsinglesignon.DefaultSSOService.getOrCreateSSOUser( ~[samlsinglesignonserver.jar:?]
    at ~[classes/:?]


Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



SAP Commerce Cloud with Single Sign-On Configuration


SAP Commerce Cloud all versions


sso, sso property, configuration, commerce, commerce cloud, login failed, idp, saml, assertion attribute, single sign on, single sign-on, backoffice , KBA , CEC-SCC-PLA-PL , Platform , Problem

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