Symptom
- Status triggered e-mail is not being sent sporadically.
- The issue occurs when using either the Legacy or the Latest Applicant Workbench.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Recruiter moves a candidate to the status that has status-triggered email associated.
- The email is not triggered.
Cause
The email events are processed earlier than Status Change.
Resolution
This issue will be resolved in the 2H 2024 Release. For release timelines, review SAP SuccessFactors Product Release & Road Map Information.
The Product Engineering team will deliver a patch before the release. The patch has been rescheduled to [H1 2024 P19]. Patch release dates can be found in the Community SAP SuccessFactors - Patch Details.
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Keywords
RCM, UXR, Job Application, Status, Trigger, Email, Send, Legacy, Latest Applicant Workbench, RCM-127692, PTCH-44301 , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Bug Filed