SAP Knowledge Base Article - Public

3480447 - "An error occurred while attempting to load this template" when trying to save the goal plan template

Symptom

When users try to save the Goal plan template from Manage templates, below error appears:

"An error occurred while attempting to load this template" 

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

Environment

SAP SuccessFactors Goal Management

Reproducing the Issue

  1. Action Search: Manage Templates
  2. Goal tab > select a Goal plan
  3. Receive error message

Cause

Character limit not set correctly for goal plan fields.

Resolution

Check whether Maximum length are set correctly as below for goal plan fields, if not change the maxlength accordingly and re-import the template from backend:

Field IDField TypeChanges
name 

You must have this field with the attribute required set to true in the goal plan template.

This is the first field displayed on the UI when users create a goal.

The maximum length allowed for this field is 500.

desc The maximum length allowed for this field is 4,000. The recommended length is 2,000.
metric The maximum length allowed for this field is 4,000. The recommended length is 1,000.

See Also

https://help.sap.com/docs/SAP_SUCCESSFACTORS_SUCCESSION_AND_DEVELOPMENT/64ae041fbac7421f9816ca6d762f4612/61668959628a4ca8bfa243e71934e511.html?q=character%20

2599539 - Goal Errors: 'An error occurred while attempting to load the goal/objective Plan.' or 'An error occurred while attempting to load this template.

Keywords

Goal plan, error, template, Manage templates, access, save, character, limit, attempting , KBA , LOD-SF-GM-TMP , Template Management , Problem

Product

SAP SuccessFactors HCM Core 2405