SAP Knowledge Base Article - Public

3480612 - Error saving tiles in Manage Home Page

Symptom

  • Error occurring when saving a card in Manage Home page: An error has occured when attempting to delete a resource. Please check the browser's console for details about the error.
  • The message You don’t have the required permissions to upload a file shows up when trying to save an image in a card in Manage Home page.

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

Scenario 1:

  1. Go to Manage Home Page;
  2. Go to Organizational Updates; 
  3. Create a custom card;
  4. Upload an image;
  5. Click on Save button;
  6. The error occurs.

Scenario 2:

  1. Go to Manage Home Page;
  2. Go to Organizational Updates; 
  3. Open a custom card to edit;
  4. Click on Edit button;
  5. Upload an image;
  6. Click on Save button;
  7. The error occurs.

Cause

If a custom card requires an image, to be able to create/edit the image, the permissions Manage System Properties > Company System and Logo Settings (or Learning > Learning Admin Access Permission), Manage System Properties > Company Dictionary, and Manage System Properties > Manage Home Page are required.

Resolution

Grant the affected user the below permissions:

  • Manage System Properties > Company System and Logo Settings (or Learning > Learning Admin Access Permission)
  • Manage System Properties > Company Dictionary
  • Manage System Properties > Manage Home Page

Keywords

Manage Home Page, Organizational updates, Error editing cards, custom cards, Error creating cards, error, card, You don’t have the required permissions to upload a file, An error has occurred when attempting to delete a resource. Please check the browser's console for details about the error , KBA , LOD-SF-PLT-LHOM , Latest Home Page , LOD-SF-PLT-TIL , Custom Tile/Card Issues , How To

Product

SAP SuccessFactors HCM Core 2405