SAP Knowledge Base Article - Public

3480612 - Error saving tiles in Manage Home Page

Symptom

  • Error occurring when saving a card in Manage Home page: An error has occured when attempting to delete a resource. Please check the browser's console for details about the error.
  • The message You don’t have the required permissions to upload a file shows up when trying to save an image in a card in Manage Home page.

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

Scenario 1:

  1. Go to Manage Home Page;
  2. Go to Organizational Updates; 
  3. Create a custom card;
  4. Upload an image;
  5. Click on Save button;
  6. The error occurs.

Scenario 2:

  1. Go to Manage Home Page;
  2. Go to Organizational Updates; 
  3. Open a custom card to edit;
  4. Click on Edit button;
  5. Upload an image;
  6. Click on Save button;
  7. The error occurs.

Cause

If a customer card has image, to be able to create/edit it for the Home Page, Company System and Logo Settings permission is needed along with Manage Home Page permission.

Resolution

Grant the Company System and Logo Settings permission to the user affected.

Keywords

Manage Home Page, Organizational updates, Error editing cards, custom cards, Error creating cards, error, card, You don’t have the required permissions to upload a file, An error has occured when attempting to delete a resource. Please check the browser's console for details about the error , KBA , LOD-SF-PLT-LHOM , Latest Home Page , LOD-SF-PLT-TIL , Custom Tile/Card Issues , How To

Product

SAP SuccessFactors HCM Core 2405