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SAP Knowledge Base Article - PreviewSymptom
While trying to login to the Incentive Management portal, you receive the following error:
{"message":"An error occurred during validation of the received message from the Identity Provider.. Ref number: 2cfa77b9-9ec7-4486-9459-d09a91b357e4","stack":""}
Note: "Ref number" might differ
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Environment
SAP SuccessFactors Sales Performance Management
- Incentive Management on Hyperscalers
Product
SAP SuccessFactors Incentive Management 2025
Keywords
Hyperscalers, login error, not able to login, issues. , KBA , CEC-SAL-COM , Incentive Management , Problem
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