3480778 - Sales Order Replication From S/4 to C4C Doesn’t Work When Output Management Is Activated in S/4HANA

Sales Order replication from S/4HANA to C4C stopped working after the Output Management enablement in S/4HANA. Customer wants to be able to replicate Sales Orders and have Output Management enabled in S/4HANA at the same time.

• SAP Cloud for Customer
• SAP S/4HANA

Sales Order replication does not support new Output Management in S/4HANA.

A feasible solution would be evaluating and using only the NAST standard output type COD4 as per integration guide:

• SAP Cloud for Customer> Prepackaged Integration with SAP S/4HANA > Opportunity to order Scenario with C4C Order using CPI, on section 6.5 - Outbound Sales Order IDoc Configuration Setup.

SAP Help Guide Output Management for Sales Documents
KBA 2228611 - Output Management in SAP S/4HANA
KBA 2269304 - Output Management in SAP S/4HANA Cloud for Sales Document Default Configuration
KBA 2330928 - Output Management in S/4 HANA for Sales Document Default Customization for On-Premise Systems

C4C; Cloud for Customer; S/4HANA; Sales Order Replication; Output Management; integration guide; NAST; COD4. , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To