Symptom
Below dump occurs on saving the Account workflow rule.
'500 SAP Internal Server Error'
Environment
SAP Business Bydesign
SAP Cloud for Customer
Reproducing the Issue
Below is an example for Account workflow rule:
- Go to Administration workcenter
- Go to Workflow Rules view
- Open Workflow Description- "ABC"
- Chose Edit
- Navigate to Define conditions
- Add condition by ADD Group
- Group 2 ABC Classification > Equal to > A-Account.
- Add Sales Organization ID > Contains
- Add Recommended Visit Frequency > Equal to
- Go to Review step > Click Finish
- Dump Occurs.
Cause
Workflow condition is throwing a dump on creating condition with field "RecommendedVisitingFrequencyDuration" which is of type "Duration".
Resolution
The Duration Type is not supported. Remove condition 'Recommended Visit Frequency' from the workflow creation.
Keywords
Dump, 500 SAP Internal Server Error, Workflow, Duration Type, Recommended Visit Frequency , KBA , SRD-CC-BTM , Business Task Management , LOD-CRM-WKF , Workflow , Problem
Product
SAP Business ByDesign all versions ; SAP Cloud for Customer core applications all versions