SAP Knowledge Base Article - Public

3481129 - 500 SAP Internal Server Error Dump Occurs on Saving the Account Workflow Rule


Below dump occurs on saving the Account workflow rule. 

'500 SAP Internal Server Error'


SAP Business Bydesign

SAP Cloud for Customer

Reproducing the Issue

Below is an example for Account workflow rule:

  1. Go to Administration workcenter
  2. Go to Workflow Rules view
  3. Open Workflow Description- "ABC" 
  4. Chose Edit 
  5. Navigate to Define conditions
  6. Add condition by ADD Group 
  7. Group 2 ABC Classification > Equal to > A-Account.
  8. Add Sales Organization ID > Contains
  9. Add Recommended Visit Frequency > Equal to
  10. Go to Review step > Click Finish
  11. Dump Occurs.


Workflow condition is throwing a dump on creating condition with field "RecommendedVisitingFrequencyDuration" which is of type "Duration".


The Duration Type is not supported. Remove condition 'Recommended Visit Frequency' from the workflow creation.


Dump, 500 SAP Internal Server Error, Workflow, Duration Type, Recommended Visit Frequency , KBA , SRD-CC-BTM , Business Task Management , LOD-CRM-WKF , Workflow , Problem


SAP Business ByDesign all versions ; SAP Cloud for Customer core applications all versions