SAP Knowledge Base Article - Public

3481320 - Token [[VIEW_BLOCK_ON_PROFILE]] is not working in my alert for custom MDF object

Symptom

I created an alert for my custom MDF object and added the notification token [[VIEW_BLOCK_ON_PROFILE]] to create a link to the block, but the notification sent does not display the link. The notification is showing the token [[VIEW_BLOCK_ON_PROFILE]] as plain text.

Environment

SAP SuccessFactors HCM

Cause

Token [[VIEW_BLOCK_ON_PROFILE]] is not supported for Live Profile MDF Information block.

Resolution

Custom alert messages support only the notifications listed in the below documentation:

[[VIEW_BLOCK_ON_PROFILE]] is a special token that directs users to a specific block page of People Profile, but it is supported only for the following seven Employee Central entities:

Entity TypeBlock Type
Compensation InformationCOMP_INFO_BLOCK
Employment InformationEMPLOYMENT_INFO_BLOCK
Global AssignmentASSIGNMENT_INFO_BLOCK
Job InformationJOB_INFO_BLOCK
Non-Recurring Pay ComponentsNON_RECURRING_BLOCK
Recurring Pay ComponentsCOMP_INFO_BLOCK
Work PermitWORK_ELIGIBILITY_BLOCK

As custom MDF objects go into the Live Profile MDF Information block, the alert does not support the [[VIEW_BLOCK_ON_PROFILE]] notification token.

See Also

Creating Deep Link to People Profile Block in Alert Message

Keywords

KBA , LOD-SF-MDF-ALR , MDF Alerts , LOD-SF-EC-ALR , Alerts & Notifications (saveAlert - EC Core only) , Problem

Product

SAP SuccessFactors HCM Core all versions