Symptom
While creating notes in Dispute Case text ids Internal note, Reply, Customer Reply, concluding remark & description of customer are appears instead of Internal note & Email from Customer as text profile XXX assigned to case types .
*Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Product
SAP S/4HANA 2021 ; SAP S/4HANA 2022 ; SAP S/4HANA 2023
Keywords
Note type assignment, Text Profile , Case types, case Type , KBA , FIN-FIO-CCD-COL , Fiori-UI for Collections and Dispute Management , Problem
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