3481437 - Error: SUM Java Enterprise Portal upgrade stops in POST-UNDEPLOY-COMPONENTS due to component sap.com/com.sap.portal.common.commonservices

During the upgrade of a SUM NetWeaver Java Enterprise Portal system, the following error occurs during POST-UNDEPLOY-COMPONENTS:

POST-UNDEPLOY-COMPONENTS_01.1.LOG

Jun 11, 2024 11:49:24 PM [Info  ]: Connecting to Deploy Controller on host srmpprd port 50004 with user Administrator.
Jun 11, 2024 11:49:24 PM [Info  ]: Connect to DeployCOntroller using P4 connection
Jun 11, 2024 11:49:24 PM [Info  ]: Connection to AS Java on host srmpprd, port 50004 is valid.
Jun 11, 2024 11:49:24 PM [Info  ]: You can find additional information in Deploy Controller log file /usr/sap/SID/SUM/sdt/log/SUM/deploy_api.0.log.
Jun 11, 2024 11:49:25 PM [Info  ]: About to undeploy component sap.com/com.sap.portal.common.commonservices
Jun 11, 2024 11:49:25 PM [Error ]: Undeployment finished with error. See log /usr/sap/SID/SUM/sdt/log/SUM/deploy_api.0.log for details.
Jun 11, 2024 11:49:25 PM [Error ]: Undeployment of component sap.com/com.sap.portal.common.commonservices is rejected because undeployment of other component it depends on is rejected.
Jun 11, 2024 11:49:25 PM [Error ]: The following problem has occurred during step execution: com.sap.sdt.j2ee.tools.deploymentmgr.DeploymentManagerUndeploymentException: Undeployment finished with error. See log /usr/sap/SPP/SUM/sdt/log/SUM/deploy_api.0.log for details.

The UndeploymentResults.xml points to com.sap.netweaver.coll.appl.ui.room being the dependent component:

<?xml version="1.0"?>
  <DeploymentResult>
    <component dplorder="-1" size="0" vendor="sap.com" name="com.sap.portal.common.commonservices" description="The item is skipped as there are items which depend on it. The items which depend on are: (name: &apos;com.sap.netweaver.coll.appl.ui.room&apos;, vendor: &apos;sap.com&apos;)" location="SAP AG" type="DC" version="na" status="SKIPPED" csn="na">
      <timeStatistics/>
    </component>
  </DeploymentResult>

• SAP NetWeaver Java
• Enterprise Portal

verify, portal, undeployment, missing , KBA , BC-UPG-TLS-TLJ , Upgrade tools for Java , Problem