SAP Knowledge Base Article - Preview

3481446 - Unable to Login to Live Office. Getting Error "Object reference not set to an instance of an object."


  • When logging into Live Office in MS Excel, getting the error "Object reference not set to an instance of an object."

  • In Live Office logs, observe the following:

INFO  2024-05-24 12:36:44,325 [11]: Cannot construct a CultureInfo instance from LCID -1
System.ArgumentOutOfRangeException: Positive number required.
Parameter name: culture
   at System.Globalization.CultureInfo..ctor(Int32 culture, Boolean useUserOverride)
   at BusinessObjects.LiveOffice.LiveOfficeUI.Shared.LocaleManager.GetCultureInfo(Int32 lcid)
ERROR 2024-05-24 12:36:44,336 [1]: Object reference not set to an instance of an object.
System.NullReferenceException: Object reference not set to an instance of an object.
   at BusinessObjects.LiveOffice.LiveOfficeUI.LogonControl.logon_internal(Boolean bEnableKerberosAuth, Boolean bEnablePVLLogon)
   at BusinessObjects.LiveOffice.LiveOfficeUI.LogonControl.LogonWithoutSaving(Boolean bEnablePVLLogon)
   at BusinessObjects.LiveOffice.LiveOfficeUI.Shared.UIAsyncWorker.InternalDoWork(Object sender, DoWorkEventArgs e)



  • SAP BusinessObjects Business Intelligence Platform 4.X
  • SAP BusinessObjects Live Office 4.X


Unable to login to Live Office, can't login to live office , KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , BI-BIP-LO , Live Office , Problem

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